Our Customer Order Guarantee

Our GUARANTEE is really very simple. If you are not happy – we are not happy.

We will always do everything humanly possible to ensure that your order will ship on-time, exactly as you approved it or we will give you a full refund or a complete re-do of the job. We will pay for you to send the unsatisfactory order back to us and we will already be fixing the problem. If something does come up that is not to your complete satisfaction, just give us a call toll-free at 866-772-9352 and we will make you happy!

We all know stuff does happen. At Q Group/ClearMedia wrong stuff happening is very rare. We use the best vendors with the best products. We use proofs. We triple check all orders. Our customer service is the best in the business. You will be taken care of!

Our Low Price Guarantee

In our business, anyone can beat another vendors price by a penny, a nickel or a couple of percentage points. We are not a “price shop”. We focus on exceptional SERVICE with great value. Having said that; if you do find the exact same product, with the exact same imprinting and the associated costs for a lower price somewher else within 30 Days of your purchase we will match that price for you.

We will also give you 10% off your next order so that you know how seriously we take customer relationships. SERVICE is our focus. Together with you we can and will come up with the very best solutions for your projects. Use our FREE Services and we will make you shine!

Our low price guarantee is limited to registered ASI suppliers and excludes special offers, closeouts or liquidation sales. Purchased products must be the same brand, size, color and imprint specifications. Customer must provide a formal written competitor quote showing all charges.